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    Terms & Conditions


    We warmly welcome all of our customers and business clients to ("Site" or "Sryngar "). The website is owned and operated by Sryngar IT services Pvt. Ltd. You may be accessing our Site through a computer or mobile phone device or through an iOS/Android application. There are some ‘Terms of Use’ that govern your use of our Site and your conduct, regardless of the means of access. You may also be using our interactive services such as our social media sites, product expert suggestions, customer’s review, product description books, YouTube channels and tutorials, etc. ‘Terms of Use’ also govern your choice of products, its availability, its delivery, use of interactive and expert suggestion services. These ‘Terms of Use’ govern all the products offered on the platform including expert advices, product description and You Tube tutorial services.

    The Platform is only to be used for your personal non-commercial use and information. Your use of the services and features of the Platform shall be governed by these Terms and Conditions along with the Privacy Policy, Shipping & Deliver Policy and Cancellation, Refund and Return Policy (together "Policies") as modified and amended from time to time.

    By mere accessing or using the platform, you are actually acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Polices, whether you have read the same or not. Accessing, Browsing OR otherwise using the platform indicates your unconditional agreement to all the TERMS AND CONDITIONS in this agreement, so please read this agreement carefully before proceeding. If you do not agree to any of the terms enumerated in the ‘Terms of Use’ or the ‘Policies’, please do not use the platform. You are responsible to ensure that your access to this platform and material available on or through it are legal in each jurisdiction, in or through which you access or view the platform or such material.

    Sryngar reserves the unilateral right to change the particulars contained in the ‘Terms of Use’ or the ‘Policies’ from time to time and at any time, without notice to its users and in its sole discretion. If Sryngar decides to change the ‘Terms of Use’ or ‘Policies’, Sryngar will post the new version of the ‘Terms of Use’ or the ‘Policies’ on the site and update the date specified above. Any change or modification to the ‘Terms of Use’ and the ‘Policies’ will be effective immediately from the date of such upload of the ‘Terms of Use’ and ‘Policies’ on the site. Your continued use of the platform following the modifications to the ‘Terms of Use’ and ‘Policies’ constitutes your acceptance of the modified ‘Terms of Use’ and ‘Policies’ whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the site.


    We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the site. Your continued use of the site implies that you have read and accepted the Privacy Policy and agree to be bound by its Terms and Conditions. You consent to the use of personal information by Sryngar in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of Sryngar.


    This site is directed to be used by any age group or gender. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. Sryngar or its associates do not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.

    If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the site resulting from such access or us  e of the site in whatsoever nature.

    If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Sryngar.

    We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in Sryngar and Sryngar’s best interests to do so. You are solely responsible for all contents that you upload, post, and email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.


    Sryngar attempts to be as accurate as possible in the description of the product on the platform. However, Sryngar does its best that the product description, colour, information or other content of the platform is accurate, complete, reliable, current or error-free. This is one of differential benefit we provide to our customers among other ecommerce/online shopping company. But anyhow if site shows some errors or inaccuracies, incomplete or not updated product/services, this is only either due to manual mistake or due to technical errors. The product pictures are indicative and are exact match of the actual product.

    Sryngar reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including an order/offer that has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.



    The products and services available on the platform, and the samples, if any, that platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

    We will conduct a thorough checking of products before delivering it to customer. Rarely, in case any products purchased / received / availed causes side effects or have defects or don’t suit you, please note that Sryngar is in no manner legally responsible for any manufactured side-effects or defects instead we will claim to our Vendors/Suppliers/Distributors or business partners on your behalf in order to compensate you. You should carefully read the individual terms and conditions in relation to the products and services and consult a specialist or our experts before the use of the same.



    Any recommendation made to you in the site during the course of your use of the site is purely for informational purposes and for your convenience and does not amount for any endorsement of the product or services by Sryngar or any of its associates in any manner.



    Sryngar strives to provide accurate product and pricing information, however it may change due to external factors which will be updated from time to time. We tag the price of the product on our site making it more transparent which will enable you to make the order without getting secondary doubt. Without limiting the generality of Clause (Cancellations, Refunds and Returns) below, if a product/service is listed at an incorrect price or with incorrect information due to any technical error, Sryngar shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Sryngar may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be accepted and Sryngar will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that Sryngar accepts your order the same shall be debited to your credit card/debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Sryngar’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account which will occur only in rare occasions.

    Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of Sryngar. Sryngar may revise and cease to make available any product/ services at any time. In the event, Sryngar is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. Sryngar shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.



    Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.



    Payments for the products available on the Site may be made in the following ways:

    • Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
    • Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
    • Cash on Delivery option is also available but not for orders outside Kathmandu Valley.



     Please refer to our Shipping and Delivery Policy provided on our Site, as amended from time to time.


    The Chat Functionality has been provided to help you with any and all site related queries. Any use of this service shall be subject to the following conditions:

    •   Sryngar may suspend the chat service at any time without notice.
    •   Sryngar or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
    •   Communication through chat may be stored by Sryngar for future reference, and the user of such service will not have the right to access such information at any future date.
    •   While 'chatting' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
    •   The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.

    You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.


    12.   USER CONTENT

    We have updated and upgraded our site by considering all internal and external factors lawfully. But, you are not allowed to use the website in any way that causes, or is likely to cause, the site or access to it to be interrupted, damaged or impaired in any way. You are strictly not allowed to engage in activities that could harm or potentially harm the site, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the site. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the site for lawful purposes only. You are strictly prohibited from using the site for;

    • Fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Nepal or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam”.
    • To cause annoyance, inconvenience or needless anxiety.
    •  Any other purposes that is other than what is intended by us.


    The "Sryngar” name and logo, design marks and slogans are the trademarks, logos or service marks of Sryngar. All other marks provided on the site are the property of their respective companies and business clients including Vendors/Distributors/Wholesalers. Access to this site does not authorize anyone to use any marks in any manner. Marks displayed on this site, whether registered or unregistered are the intellectual property of their respective owners, and Sryngar shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the marks.

    Sryngar and its suppliers/licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this site, including its looks and feel. The compilation (meaning the collection, arrangement and assembly) of the content on the site is the exclusive property of Sryngar and are protected by the laws of Federal Democratic Republic of Nepal and International treaties. Consequently, the materials on this site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.



    Sryngar grants you limited, non-exclusive, non-transferable, non-sub licensable license to access, and make personal and non-commercial use of the site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the site and its affiliates.

    Sryngar reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the site and to block and prevent your future access to this site.



    Sryngar shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this site.

    You acknowledge that this site is provided only on the basis set out in the Terms of Use. Your uninterrupted access or use of this site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this site.

    Sryngar shall have the right, at any time, to change or discontinue any aspect or feature of the site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the site may discontinue disseminating any portion of information or category of information. Sryngar does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the site.

    Sryngar through the site intends to provide its users with general information about beauty, healthcare, fashionable & traditional apparels, foot wears, etc. along with the information about its quality, manufacturers, and vendor/distributor and user manuals. The site encourages its users to interact with Sryngar and its employees by asking questions that enables the user to obtain information of a general nature pertaining to these related topics. The postings on the site or on social networking sites, including the site’s Facebook page, or any information provided over chat or e-mails exchanged with Sryngar, its employees or representatives (collectively referred to as "Information ") which are in furtherance of any communication made by the user with Sryngar, its employees or representatives is based on the background provided by the user. The information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. While Sryngar takes reasonable care to ensure that the information is accurate, Sryngar makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the information. For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the information provided by Sryngar or its representatives/ employees, he/she may do so at its own risk. Under no circumstances will Sryngar, its employees, representative or affiliates be liable for the information or the consequences of relying on such information.

    In keeping with Sryngar's objective of providing its users with general information about its products and services, Sryngar engages experts having knowledge of in their respective fields ("Experts ") to respond to queries posted by users. Any information provided by the experts, either over the site, through e-mails, chat rooms or on social networking sites, including the site's Facebook page (collectively referred to as "Expert's Opinion") is based on the Expert’s personal opinion. The Expert's Opinion is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. Sryngar will be more careful in the selection of expert members but does not make any representation and takes any responsibility for the full accuracy, completeness, appropriateness or usefulness of the Expert's Opinion. In case any user relies on such Expert's Opinion, he/she may do so at its own risk. Under no circumstances will the Sryngar, Company, its employees, representative or affiliates be liable for such Expert's Opinion or for its consequences.

    For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.


    You acknowledge and undertake that you are accessing the services on the site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the site. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products nor hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.


    We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Site. While we have taken precautions to avoid inaccuracies in content, this Site, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title or interest in the products sold through or displayed on the Site vest with us nor shall Sryngar have any obligations or liabilities in respect of any transactions on the Site.

    We shall neither be liable or responsible for any actions or inactions of any other service provider as listed on our Site which includes but is not limited to payment providers, installment offerings, nor warranty services amongst others.

    We do not make any representation or warranty as to specifics (such as quality, value, saleability, etc.) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.

    We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.

    We do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

    Pricing on any product(s) or related information as reflected on the Site may due to some technical issue, typographical error or other reason by incorrect as published and as a result you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated.

    17.   INDEMNITY

    You shall indemnify and hold harmless Sryngar as owned by Sryngar IT Services Pvt. Ltd., its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party. You hereby expressly release Sryngar as owned by Sryngar IT Services Pvt. Ltd. and /or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

    18.   THIRD PARTY

    Parties other than Sryngar and its affiliates may operate stores, provide services, or sell product lines on the Site. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and related terms and conditions.

    19.   WAIVER

    You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.


    In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.